Returns Policy
Items may be returned within 14 days of you receiving your order.
If for any reason you are not satisfied with your purchase, simply notify us by email and we will be happy to help. Please allow 2-3 business days to process your request.
Items must be returned in their original condition, unworn, unwashed, undamaged, unused, and with all original tags attached. If caution is not made while trying on, we may reject the return.
All returns are only accepted on unworn, unaltered and immaculate items returned in original packaging. Any returns that do not meet our policy will be sent back to the customer.
If you have more questions, hit us up at support@chinamascot.com
Exchanges
Unfortunately, we are unable to offer exchanges.
If you would like to exchange an item from your order, simply return the original item for a store credit and place a new order.
Wrong/Damaged Items
If you receive an incorrect item or an item that is damaged, please contact customer service immediately.
Please send a photo of the damaged item if applicable.
You have 48 hours after the purchase to exchange or get a replacement.
INTERNATIONAL RETURNS
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Simply ship the items you wish to return back to us!
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Fill out your returned items on the invoice.
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Pack your item(s) and invoice into a box.
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Shipping will only be refunded in the case of wrong/damaged products.
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Reach out to support@chinamascot.com for return address.